madness - i tells you it's manuals that are as clear as mud. it's directions that seem to be missing a step (or two) at critical points. it's the order form that doesn't have an address, only a website ....

madness - it's no quality control at the factory. it's salesmen that do not know what they are selling. it's the sale, money in and who cares if the customer comes back.

madness - it's trying to do something right and not knowing the exact steps .... so it gets done three or four times before it gets right - mostly by accident.

zk